Privacy Policy

1. Introduction

Phakama Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate as a software development and AI engineering company based in South Africa, serving businesses across the African continent.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, such as:

• Contact information (name, email address, phone number)
• Company information and business requirements
• Communications you send to us
• Project specifications and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our software development and AI engineering services
• Respond to your inquiries and provide customer support
• Send you project updates and service-related communications
• Analyze website usage to improve our services
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Trusted partners who assist in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. International Data Transfers

As a South African company serving clients across Africa, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at arnold@phakama.digital.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

11. Compliance

We comply with applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA) and other relevant African data protection regulations.

12. Contact Information